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Return and Damage Policy
We want you to love your chair
- Chair is in brand new condition.
- You have the original box.
- Fully disassembled (return as received)
- Request a return on our website through this form.
- We will confirm the restocking fee. We will pay for Fedex to pickup and ship the product to us as soon as the item is boxed up by you.
- Once we receive the merchandise, please allow 3-5 days for your refund to be processed. Your refund will be your total paid minus the restocking fee.
Damaged Items During Freight/Shipping
Items damaged during shipping are addressed by the manufacturer. At the manufacturer’s discretion, items will be repaired or replaced. The process is simple:
- Report the damages within 10 days of delivery
- Document the damage with images. Email images to customerservice[at]Sitbetter.com.
- We will contact you with status of the parts within 1-2 business days of receiving the request.
- The customer is responsible for all repairs needed.
- If customer decides to return damaged items even after the manufacturer’s decision to either repair or replace the item the customer will be charged a 25% restocking fee.
Return Policy Exceptions:
- Humanscale: There is a manufacturer’s no return policy on their products, defective products/parts will be replaced
- RFM - Verte: There is a manufacturer’s no return policy on this chair for anything other than defect, for that reason, this is the only chair we cannot honor the standard return policy. We are sorry for that inconvenience, but we're sure you'll love the chair!
- Italmodern/Eurostyle: No "buyer’s Remorse" returns accepted for ItalModern/Eurostyle products
- Jobri: All Jobri products can only be returned up to 15 days from the date of purchase and will charged a 25% restocking fee. Items must be in the original wrapping and boxes, with all original labels intact.
- Complete Medical / Obusforme: All Complete Medical / Obusforme pillows can only be returned up to 15 days from the date of purchase. Items must be in the original wrapping and boxes, with all original labels intact.
- Bean Bag Boys: All bean bags are non-returnable due to dimensional weight.
- Deflect-o: There is a manufacturer’s no return policy on their products for anything other than defect.
- Rhino Mats/Ranco: Due to the size and shipping dimensions of this product, this item is non refundable. All sales are final on products by this manufacturer.
- Lifespan Fitness: Due to the size and shipping dimensions of this product, this item is non refundable. All sales are final on products by this manufacturer
- ErgoCentric: Due to the size of ErgoCentric Bariatric chairs, they are non-returnable, all sales are final.
- We DO NOT accept returns on parts sold separately.
- We DO NOT accept returns on chairs with custom foam cuts and/or on chairs made with the customer’s own material.